• How to record on PTZ camera

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      How to record on PTZ camera

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  • IP Camera FAQ

    • Software Name:

      IP Camera FAQ

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      No.1

      Q: Cannot search the IP address of the camera 

      A: (1) check if the camera has powered up , when powered , light on power supply is on ?  And the light on internet adapter is on ?

         (2) cover the photo sensitive ( the blue dot ) the IR light is on ? Do you hear a sound “ click “ 

         (3) connect the camera to computer with cable ,  if the network mark would show ? or just cross ? 

        If comes up with network mark, please open search tool 


      No.2

      Q: I can find the IP address but cannot connect 

      A: (1) because the IP of camera is different from the computer’s , for example : the camera ‘s IP is 192.168.1.88 and computer’s is    192.168.0.12, under such situation , change “ 1 “ to “0” on camera’s IP, in other words, change the segment of camera’s IP 

         (2)the camera’s IP conflict with other device’s under the same LAN, check if there’s any device with the same IP address as camera’s

         (3)check if firewall or anti-virus software block video stream port or try to setup the camera on another computer 


      No.3

      Q: the camera will loss the image sometime 

      A: (1) the Ethernet cable is too or cascade is too much  

          (2) if there’s IP conflict ?

          (3) change to factory default setting, and check the version of the camera , if need, upgrade the version to the newest 


      No.4

      Q: cannot change the IP address 

      A: ( 1) changed IP parameter is correct ? For example: when change 192.168.1.10 to 192.168.2.10, you also need change gateway and DNS        to 2 on segment 

          (2) if cannot change IP of the camera with IE browser, please clear the cache, the open IE again . Otherwise change to   use another rowser. But recommend use search tool to change IP address 


      No.5

      Q: when visit the camera via WAN, the image is lagging or delayed 

      A: Generally, the network bandwidth of the Internet users is limited, and  it is difficult to transmit the HD stream on the Internet, so the low bit stream of the video camera can be chosen to satisfy the smooth picture quality in the low bandwidth. Optimize or enhance the upload bandwidth and download bandwidth of the host network, reduce the coding rate and frame rate of the camera.It might also be P2P server maintenance and try again later


      No.6

      Q: cannot view the camera on phone with APP 

      A: (1) the camera is connected to the WAN (2) network on phone is well ? Try to change another network (3) if the camera’s IP address, subnet mask, default gateway. DNS are all set correctly according to the router or modern’s parameter . If you don’t know how to set , please click DHCP on search tool . (4) update APP  (5) P2P server if maintaining , and try again later 


      No.7

      Q: with IE browser it doesn’t show image 

      A: (1) If the plug-ins has been installed well ?  The plug-ins needs to be installed and allow to run at first time (2) The Active X control is blocked. When you install the WEB control, the system needs to check      the IE browser settings if it pops up a dialog box that prevents the installation control.Open the Internet Explore browser Internet options, select the custom level, "Active of X control is not marked as safe      for initialization and scripting" and "download unsigned Active X control" for re-election tips.After saving, run the Internet Explore browser again.


      No.8

      Q: WIFI signal is bad? 

      A:(1)Check if the antenna is tightened, whether there are other electrical interference around, such as microwave oven and change another place to test.(2) Check if the router's signal is weak (3) Restore    factory settings (4) IPC internal antenna and motherboard contact buckle is not fastened ? (resulting in loose during transport) (5) take a picture of IPC system information and sent to the customer service   to confirm, to see if there’s the latest firmware to upgrade


      No.9

      Q: IPC cannot find WIFI 

      A: (1) Restore factory settings (2) Clear browser cache or change browser to try again (3) Use PC client to search WIFI (4) Take a picture of IPC system information and sent to the customer service to confirm, to see if there’s the latest firmware to upgrade


      No.10

      Q:IPC can search WIFI but cannot connect 

      A: (1) WIFI ‘s SSID( name) or password have special characters like +*&^% , if yes, please take off the special characters and connect again (2) clear browser’s cache or change to another browser (3) Restore factory setting 


      No.11

      Q: video can be recorded with second or third stream ? 

      A: Yes 


      No.12

      Q: How save more videos on SD card?  

      A: ( 1) Bit rate can be reduced, frame rate as well  (recommended not to less than 18 frames) 

      (2) record with second or third stream 

      (3) use motion detection record 


      No.13

      Q: the footage is good at day but cannot see at night as it is too dark ?  

      A: (1) IPC daytime images are normal, indicating that IPC is working, and if the night vision is dark, check whether the IPC has been set up in color or color mode. 

      (2) restore the factory. If with correct setting, but still have the same problem , please check if you can hear “ click click “ and cover photo sensitive , if can see IR light is on , if no IR light, please change light board 


      No.14

      Q: How wiring under long distance 

      A:The cable length should not be over 100m between the IPC and the next switch if over 100 meter, here are 3 solutions A: if the actual distance is between 200~300m, you can consider to use multiple switch series way, but in this way interference is a lot , so the use of up to 4 with good quality switch and switch between each other should not exceed 100m, the cost is low but the effect is not good. B: if the distance is more than 300m, it is recommended to use optical fiber and optical transceiver. This method is far from distance, stable transmission and low cost. C: if the distance between the monitoring points is remote and inconvenient to be wired, wireless mode can be considered.


      No.15

      Q: IR light would flash and network is unstable only at night ?

       A: (1) Please check and make sure the voltage is stable and this will  happens when the voltage is unstable. (2) change to another power supply


      No.16

      IQ: NVR cannot search IPC 

      A: (1) make sure if the IPC has been powered up  and light on internet adapter is on ?  (2) set the IP of IPC and NVR to fixed IP address (3)  search IP address with ONVIF on NVR, if still cannot find the IP, please connect camera to NVR with cable to search (4)  with above ways, still fail, please connect the camera to computer with cable, then use search tool to find the IP address, access the camera with IE browser , take a picture of camera’s system information and send it to customer server. 


       

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  • P02 HOW TO Insert SD card

    • Software Name:

      P02 HOW TO Insert SD card

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  • P2PCMS Android

    • Software Name:

      P2PCMS Android

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  • How to insert SD on IP Camera

    • Software Name:

      How to insert SD on IP Camera

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  • AHD DVR Software and Manual

    • Software Name:

      AHD DVR Software and Manual

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      Compatible with PT-2804 and PT-2808

       

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  • AHD CA11

    • Software Name:

      AHD CA11

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      4X 5X Zoom AHD TVI CVI CVBS Camera IR HD 1080P CCTV Home Security Varifocal Lens


       

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  • PTZ IP Camera Search Tool

    • Software Name:

      PTZ IP Camera Search Tool

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    • Software Description:

      Search Tool Software for PTZ IP Camera (P01 and P02 serials)

       

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  • Wireless NVR KIT manual

    • Software Name:

      Wireless NVR KIT manual

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      For K09XXXX-K19XXXX wireless NVR kit

      If you used Apple computer operating system,pls download it there

      EseeCMS_v1.1osx.rar

       

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  • Wireless WiFi NVR Kit Manage Software

    • Software Name:

      Wireless WiFi NVR Kit Manage Software

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      Compatible with K09,K19 serials wireless wifi NVR system.

      If you used Apple computer operating system,pls download it there

      EseeCMS_v1.1osx.rar


       

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  • IP Camera Quick Setup Guide.pdf

    • Software Name:

      IP Camera Quick Setup Guide.pdf

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      test2432423

       

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  • PTZ IP Camera firmware

    • Software Name:

      PTZ IP Camera firmware

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      General_HZXM__IPC_HI3516C_N51820L_V4.02.R11.Nat.20170302_ALL.bin

      This firmware for P01X2XX-P02X2XX PTZ IP CAMERA

       

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