• In the client,camera can control,but the preset point does not work.

    • Answer:

      (1)Whether use the H264DVR protocol to add  (2)If you can not search,you should use the search tool hand movement to search IP,Port is 34567,protocol is H264DVR.following the picture

       

  • NVR can not search the IPC

    • Answer:

      (1)Confirm the IPC have power on,check the IPC and NVR network is unimpeded or not and comb of connect the light will bright or not.

      (2)Fixed the IPC and NVR in the same network segment.(3)Using the ONVIF protocol search in the NVR,if still can not search IPC with Ethernet cable can be directly connected to the NVR search.(4)Hand movement add the IPC to the NVR protocol:ONVIF, port:8899(default)

      (5)All of the above methods can not search or add,connect the IPC with computer to use the search in search software,Sending the screenshot of IPC system information to customer service confirmation,update the latest firmware update.


       

  • The IR lights are flashing at night and network is instability

    • Answer:

       

      (1)When the IR lights are flashing at night and network is instability,you will check and affirm the voltage stability or not.(2)Replace the power supply to try.(3)Restore the factory settings (p01:call 99+1,p02:call64+62+62)


       

  • The HDD or SD card video is full

    • Answer:

      (1)Need to change the code rate and frame rate to let down(not less than 18 frame rate),(2)Using the motion detection video.


       

  • IPC can search the wifi but can not connect

    • Answer:

      (1)Wifi signal SSID,WIFI password have some special characters such as:+*&% and so on.need to delete the router SSID and wifi password special characters ,so connect again.


       

  • the camera can not search the wifi

    • Answer:

      (1)Restore the factory settings.(2)Empty the browser cache or change the browser to try.(3)Using the PC client to search wifi (4)Sending the screenshot of  IPC system information to customer service confirmation,update the latest firmware update

       

  • Wifi signal distance is short

    • Answer:

      (1)Any other electrical interference around in it.such as Microwave ovens.If have,need to change of environment test.(2Please check the router wireless signal is weak or not.(3)Restore the factory settings.(4IPC internal antenna connect with the main board buckle is loosen(maybe the process of transportation cause loose) (5)Sending the screenshot of  IPC system information to customer service confirmation,update the latest firmware update.


       

  • Wifi signal distance is short

    • Answer:

      (1)Any other electrical interference around in it.such as Microwave ovens.If have,need to change of environment test.(2Please check the router wireless signal is weak or not.(3)Restore the factory settings.(4IPC internal antenna connect with the main board buckle is loosen(maybe the process of transportation cause loose) (5)Sending the screenshot of  IPC system information to customer service confirmation,update the latest firmware update.


       

  • IE browser have no images

    • Answer:

      (1)whether installed plugin,if you use the first,need to installing a plug-in and allow it operation.(2)when you install WEB controls ,Active X control is prevented.and system if the popup block installation control dialog box,you need to inspect the IE browser settings.Open the Internet browser Explore the Internet options,select custom level,will be Active X control for no marked as safe to initialize and scripts run and download unsigned Active X controls is up for re-election as reminder.Save after run Internet Explore the browser again.(3)If the firewall or anti-virus software to prevent plug-ins run,setting allows the plugin to run.(4change the browser have a try,such as firefox ,Google and so on.

       

  • Mobile phone APP side outside have no image

    • Answer:

      (1The camera is connected to the network or not(it can allow to surf the internet of the router or switch)

      (2)Phone network status is well,if not,you can try to replace other network.(3)The camera IP ,network ,gateway,DNS settings is correct or not,you can according to the router parameter settings,if you do not how to set up,you can set automatically obtain IP of the camera.(4)You can update the Mobile phone APP.(5) Maybe P2P server maintenance,try again later


       

  • Can not modify camera

    • Answer:

      1Modify IP parameters are correct,such as when you change 192.168.1.10 to 192.168.2.10,need to change the gateway and DNS to 2 segment.(2)If you use IE modification is not successful,need to remove IE cache,restart again to modify or change the IE browser to modify again and using the search tool to change the IP(modify IP address,we suggest to use the search tool change.)


       

  • Camera can not control PT,but can ZOOM

    • Answer:

      (1)Please check the power output of the power adapter is 3A or not,and extend the power cord or not,but if you want to extend ,can extend it for AC (110V-240Vpower cord.2when the camera have a power will self-checking or not(camera can rotation,lens scale),if it can not self-checking,you need to examine whether have other thing prevent it work.(3)In camera menu,you can click PTZ config,check the parameters are correct or not.If wrong,you can change the address to 255 or 1 try.The following picture: (4Enter the movement completely restore factory settings menu


       

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