• Camera can not control PT,but can ZOOM

    • Answer:

      (1)Please check the power output of the power adapter is 3A or not,and extend the power cord or not,but if you want to extend ,can extend it for AC (110V-240Vpower cord.2when the camera have a power will self-checking or not(camera can rotation,lens scale),if it can not self-checking,you need to examine whether have other thing prevent it work.(3)In camera menu,you can click PTZ config,check the parameters are correct or not.If wrong,you can change the address to 255 or 1 try.The following picture: (4Enter the movement completely restore factory settings menu


  • A dark night image(image color)

    • Answer:

      (1)Please check if you forced the IR light shut down function.if you force it,you need to call the preset points transfer it into automatic.(2)Call the preset point completely restore factory settings.(3)If you want to extend the power cord,you can extend it for AC power cord.


  • sometimes the camera lose images

    • Answer:

      (1)Please check the power adapter power supply is normal or not, check the network line structure is reasonable or not,such as single network have a long distance.(generally no more than 100 meters),switch cascade too many.(generally no more than 4 ),(2)please check The camera IP address and the other network within the local area network have IP conflict.(3Restore factory settings,examine the camera version information ,upgrade the latest version of camera.(4)You need to direct computer test for a period of time,whether have this phenomenon again.


  • The camera Ip address can search but cannot connect

    • Answer:

      The camera IP address and the computer IP address are not in the same network segment,such as the camera IP address is,and the computer IP address is will appear to search IP address but have no images.you need to modify the camera and computer IP address in the same network segment or add a camera IP network segment.(2)The camera IP address and the other network within the local area network have IP conflict,please check whether within the local area network have the same IP address with the network equipment of camera IP address.(3Please check the computer firewall or antivirus software is forbidden the video port,if have,you can turn off or change other computer have a try


  • The camera can not search IP address

    • Answer:

      (1)Check the camera power supply whether normal(power light on or not),after power on it will self-checking or not(the camera rotating ring,observe the lens have telescopic or not),the tail line router or switch net export by light have on.(2)when blocking the camera photosensitive,the IR light will open and can hear the sound of the IR cut switch or not.

      (3)Directly the camera with the Ethernet cable connected to the computer,if there is a network or not,If have network,you can open the search software to search IP address.(4)If you still cannot search IP address,you need to connect the camera with the router to search IP address(maybe camera option automatically obtain IP address,the router to allot the it)

      (5)First,need to forbidden the other network card expect the local connection.


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