Is it any possible to turn on in Browser directly with Apple computer?

• Answer:

  Of course, and Windows System also can work.

   

Is it possible to view to MAC with EseeCloud software ?

• Answer:

  Yes, It can work remote( P2P) in the LAN or outside the LAN.

   

Phone can not view the video from camera

• Answer:

  （1）Check the wireless NVR Whether it is connected to a router or switch with network cable that the router or Switch can work normal

  (2) Enter the network setup of NVR settings and check whether the IP,Subnet Mask,gateway and DNS are connected correct or not.If you do not know how to set up, you can open the DHCP function.

  (3) Go to check if the Cloud( P2P) function whether you hitch it successfully in the front of frame and check your System

  (4) Update the phone APP Version or install your phone APP.The most import thing to check your Cloud Address(P2P) is

  correct when you add to your phone

  (5) Try to connecting your cell phone to another network or changing another cell phone to try again

  （6） Maybe the P2P server is protecting and you can try to do late

  
  

   

Video will be get stuck or can not view fluently and it often disconnect.

• Answer:

  （1）Please check whether the camera and NVR antenna are tightened or not. Then go to check your Wireless NVR and camera can work normally and put your camera near to your Wireless NVR to test whether the camera can view fluently

  （2）You can use the antenna extension cord to prolong NVR or camera and the antenna extension cord also can be used prolong simultaneously.

  （3）Try to connect your camera in ways of cascading.

  （4）Update camera and NVR firmware

  
  

   

Open and setup the 3G function

• Answer:

  (1)Enter Main Menu - set up - Network Setup- 3G( in the left side)
  （2）It includes five items of Dial-Number/APN/PIN/Account/Password among correct configuration
  （3）Dial number and APN are needed to set up and PIN for the Account and password, you can choose to set up
  （4）PIN decode is similar to four numbers of decode of Encryption type of SIM card.  

  （5）The above specific settings are directly related to the 3G network operating service provider (ISP) and you can go to consult to them.

  
  

   

There is one or more channels without image of NVR Kit System.( Disconnected )

• Answer:

  （1）Please check whether the camera are powered on,the camera and NVR antenna are tightened or not and go to cover the photosensitive and check whether the IR light can open or light up and check whether you can heard the sound of IR CUT switch or not. you also can go to put your camera near to your Wireless NVR to test whether it can show the image if your camera far from your Wireless NVR

  （2）You can go to delete the disconnect camera in the video management page of NVR,and then go to match code using network cable to connect to camera with your NVR.(if failed, you can try in several times)

  (3) Click Auto Add to add(means network cable transmission to add). If you fail to match code in many times, but the camera can be added when connect to the network cable. May be the camera WiFi module have some problem.If two ways of adding failed,please go to the next step

  (4) Please connect your camera with PC with network cable and check if there is network showing and then go to use Search Tool Software to search the IP Address.if you can search successful and then go to screen shot the picture of version information to us and we can help you to give you upgrade package to upgrade the firmware.

  
  

   

Wireless NVR reboot in many times

• Answer:

  （1）To check your NVR power supply whether it is correct, go to change it with correct one.you can not use the camera power adapter.

  (2) Take out your Hard Disk from NVR and check it will reboot without Hard Disk

  (3) Unplug the cable and check whether it is arisen from the conflict with IP address or your PC IP address 

  (4)Restored factory defaults wireless NVR

  (5)Screen shot the version information and we can offer you upgrade package to upgrade the firmware

  
  

   

NVR can not recognize Hard disk

• Answer:

  （1）To check your hard disk power and USB line whether they connects well or not, then go to touch the hard disk and check whether it can vibrate and become hot.

  (2) To check your NVR power supply whether it is correct or not, go to change it with correct one.you can not use the camera power adapter.

  (3) Perhaps the hard disk model is old that can not recognize or the current hard drive format is special.Please connect the hard disk to the computer and format it into FAT32 or NTFS format

  (4) Also can try to change other Hard disk to check it whether it can work, such as your computer Hard disk.

  (5) Restored factory defaults wireless NVR

  (6) Screen shot the version information and we can offer you upgrade package to upgrade the firmware 

  
  

   

There is not image from your monitor(or displaying frequency is too large of monitor)

• Answer:

  ( 1) The monitor does not support the current resolution output of the wireless NVR. A display that needs to be connected to a larger screen, such as television or other monitors that support higher resolution..

  （2）Enter the system setup - General Setup- Screen Setup and then go to modify the resolution,( generally speaking, modify to lower resolution), and that can connect to your originally monitor.

  
  

   

In the client,camera can control,but the preset point does not work.

• Answer:

  (1)Whether use the H264DVR protocol to add  (2)If you can not search,you should use the search tool hand movement to search IP,Port is 34567,protocol is H264DVR.following the picture

   

NVR can not search the IPC

• Answer:

  (1)Confirm the IPC have power on,check the IPC and NVR network is unimpeded or not and comb of connect the light will bright or not.

  (2)Fixed the IPC and NVR in the same network segment.(3)Using the ONVIF protocol search in the NVR,if still can not search IPC with Ethernet cable can be directly connected to the NVR search.(4)Hand movement add the IPC to the NVR protocol:ONVIF, port:8899(default)，

  (5)All of the above methods can not search or add,connect the IPC with computer to use the search in search software,Sending the screenshot of IPC system information to customer service confirmation,update the latest firmware update.

  
  

   

The IR lights are flashing at night and network is instability

• Answer:

   

  (1）When the IR lights are flashing at night and network is instability,you will check and affirm the voltage stability or not.(2)Replace the power supply to try.(3)Restore the factory settings (p01:call 99+1,p02:call64+62+62)