The IR lights are flashing at night and network is instability

• Answer:

   

  (1）When the IR lights are flashing at night and network is instability,you will check and affirm the voltage stability or not.(2)Replace the power supply to try.(3)Restore the factory settings (p01:call 99+1,p02:call64+62+62)

  
  

   

The HDD or SD card video is full

• Answer:

  （1）Need to change the code rate and frame rate to let down(not less than 18 frame rate),(2)Using the motion detection video.

  
  

   

IPC can search the wifi but can not connect

• Answer:

  (1)Wifi signal SSID,WIFI password have some special characters such as:+*&% and so on.need to delete the router SSID and wifi password special characters ,so connect again.

  
  

   

the camera can not search the wifi

• Answer:

  (1)Restore the factory settings.(2)Empty the browser cache or change the browser to try.(3)Using the PC client to search wifi (4)Sending the screenshot of  IPC system information to customer service confirmation,update the latest firmware update

   

Wifi signal distance is short

• Answer:

  (1）Any other electrical interference around in it.such as Microwave ovens.If have,need to change of environment test.(2）Please check the router wireless signal is weak or not.(3)Restore the factory settings.(4）IPC internal antenna connect with the main board buckle is loosen(maybe the process of transportation cause loose) (5)Sending the screenshot of  IPC system information to customer service confirmation,update the latest firmware update.

  
  

   

Wifi signal distance is short

• Answer:

  (1）Any other electrical interference around in it.such as Microwave ovens.If have,need to change of environment test.(2）Please check the router wireless signal is weak or not.(3)Restore the factory settings.(4）IPC internal antenna connect with the main board buckle is loosen(maybe the process of transportation cause loose) (5)Sending the screenshot of  IPC system information to customer service confirmation,update the latest firmware update.

  
  

   

IE browser have no images

• Answer:

  (1)whether installed plugin,if you use the first,need to installing a plug-in and allow it operation.(2)when you install WEB controls ,Active X control is prevented.and system if the popup block installation control dialog box,you need to inspect the IE browser settings.Open the Internet browser Explore the Internet options,select custom level,will be Active X control for no marked as safe to initialize and scripts run and download unsigned Active X controls is up for re-election as reminder.Save after run Internet Explore the browser again.(3)If the firewall or anti-virus software to prevent plug-ins run,setting allows the plugin to run.(4）change the browser have a try,such as firefox ,Google and so on.

   

Mobile phone APP side outside have no image

• Answer:

  (1）The camera is connected to the network or not(it can allow to surf the internet of the router or switch)

  (2)Phone network status is well,if not,you can try to replace other network.(3)The camera IP ,network ,gateway,DNS settings is correct or not,you can according to the router parameter settings,if you do not how to set up,you can set automatically obtain IP of the camera.(4)You can update the Mobile phone APP.(5) Maybe P2P server maintenance,try again later

  
  

   

Can not modify camera

• Answer:

  （1）Modify IP parameters are correct,such as when you change 192.168.1.10 to 192.168.2.10,need to change the gateway and DNS to 2 segment.(2)If you use IE modification is not successful,need to remove IE cache,restart again to modify or change the IE browser to modify again and using the search tool to change the IP(modify IP address,we suggest to use the search tool change.)

  
  

   

Camera can not control PT,but can ZOOM

• Answer:

  (1)Please check the power output of the power adapter is 3A or not,and extend the power cord or not,but if you want to extend ,can extend it for AC (110V-240V）power cord.（2）when the camera have a power will self-checking or not(camera can rotation,lens scale),if it can not self-checking,you need to examine whether have other thing prevent it work.(3)In camera menu,you can click PTZ config,check the parameters are correct or not.If wrong,you can change the address to 255 or 1 try.The following picture: (4）Enter the movement completely restore factory settings menu

  
  

   

A dark night image(image color)

• Answer:

  (1)Please check if you forced the IR light shut down function.if you force it,you need to call the preset points transfer it into automatic.(2)Call the preset point completely restore factory settings.(3)If you want to extend the power cord,you can extend it for AC power cord.

  
  

   

sometimes the camera lose images

• Answer:

  (1)Please check the power adapter power supply is normal or not, check the network line structure is reasonable or not,such as single network have a long distance.(generally no more than 100 meters),switch cascade too many.(generally no more than 4 ),(2)please check The camera IP address and the other network within the local area network have IP conflict.(3）Restore factory settings,examine the camera version information ,upgrade the latest version of camera.(4)You need to direct computer test for a period of time,whether have this phenomenon again.