sometimes the camera lose images

• Answer:

  (1)Please check the power adapter power supply is normal or not, check the network line structure is reasonable or not,such as single network have a long distance.(generally no more than 100 meters),switch cascade too many.(generally no more than 4 ),(2)please check The camera IP address and the other network within the local area network have IP conflict.(3）Restore factory settings,examine the camera version information ,upgrade the latest version of camera.(4)You need to direct computer test for a period of time,whether have this phenomenon again.

  
  

   

The camera Ip address can search but cannot connect

• Answer:

  The camera IP address and the computer IP address are not in the same network segment,such as the camera IP address is 192.168.1.88,and the computer IP address is 192.168.0.12.It will appear to search IP address but have no images.you need to modify the camera and computer IP address in the same network segment or add a camera IP network segment.(2)The camera IP address and the other network within the local area network have IP conflict,please check whether within the local area network have the same IP address with the network equipment of camera IP address.(3）Please check the computer firewall or antivirus software is forbidden the video port,if have,you can turn off or change other computer have a try

   

The camera can not search IP address

• Answer:

  (1)Check the camera power supply whether normal(power light on or not),after power on it will self-checking or not(the camera rotating ring,observe the lens have telescopic or not),the tail line router or switch net export by light have on.(2)when blocking the camera photosensitive,the IR light will open and can hear the sound of the IR cut switch or not.

  （3）Directly the camera with the Ethernet cable connected to the computer,if there is a network or not,If have network,you can open the search software to search IP address.(4)If you still cannot search IP address,you need to connect the camera with the router to search IP address(maybe camera option automatically obtain IP address,the router to allot the it)

  (5)First,need to forbidden the other network card expect the local connection.

  
  

   

NVR cannot search IPC

• Answer:

   (1) make sure if the IPC has been powered up  and light on internet adapter is on ?  (2) set the IP of IPC and NVR to fixed IP address (3)  search IP address with ONVIF on NVR, if still cannot find the IP, please connect camera to NVR with cable to search (4)  with above ways, still fail, please connect the camera to computer with cable, then use search tool to find the IP address, access the camera with IE browser , take a picture of camera’s system information and send it to customer server.

   

IR light would flash and network is unstable only at night ?

• Answer:

   (1) Please check and make sure the voltage is stable and this will  happens when the voltage is unstable. (2) change to another power supply

  
  

   

How wiring under long distance

• Answer:

  The cable length should not be over 100m between the IPC and the next switch if over 100 meter, here are 3 solutions A: if the actual distance is between 200~300m, you can consider to use multiple switch series way, but in this way interference is a lot , so the use of up to 4 with good quality switch and switch between each other should not exceed 100m, the cost is low but the effect is not good. B: if the distance is more than 300m, it is recommended to use optical fiber and optical transceiver. This method is far from distance, stable transmission and low cost. C: if the distance between the monitoring points is remote and inconvenient to be wired, wireless mode can be considered.

   

the footage is good at day but cannot see at night as it is too dark ?

• Answer:

  (1) IPC daytime images are normal, indicating that IPC is working, and if the night vision is dark, check whether the IPC has been set up in color or color mode. (2) restore the factory. If with correct setting, but still have the same problem , please check if you can hear “ click click “ and cover photo sensitive , if can see IR light is on , if no IR light, please change light board 

   

How save more videos on SD card?

• Answer:

  ( 1) Bit rate can be reduced, frame rate as well  (recommended not to less than 18 frames) (2) record with second or third stream (3) use motion detection record 

  
  

   

video can be recorded with second or third stream ?

• Answer:

   Yes 

   

IPC can search WIFI but cannot connect

• Answer:

  (1) WIFI ‘s SSID( name) or password have special characters like +*&^% , if yes, please take off the special characters and connect again (2) clear browser’s cache or change to another browser (3) Restore factory setting 

  
  

   

IPC cannot find WIFI

• Answer:

   (1) Restore factory settings (2) Clear browser cache or change browser to try again (3) Use PC client to search WIFI (4) Take a picture of IPC system information and sent to the customer service to confirm, to see if there’s the latest firmware to upgrade

  
  

   

WIFI signal is bad?

• Answer:

  (1)Check if the antenna is tightened, whether there are other electrical interference around, such as microwave oven and change another place to test.

  (2) Check if the router's signal is weak 

  (3) Restore factory settings 

  (4) IPC internal antenna and motherboard contact buckle is not fastened ? (resulting in loose during transport) 

  (5) take a picture of IPC system information and sent to the customer service to confirm, to see if there’s the latest firmware to upgrade